Privacy Policy
1. Overview
This Privacy Policy describes how we collect, use, store, protect and process your personal data when you browse our website, submit inquiry forms, communicate with our sales team or interact with our online services.
This policy complies with the EU General Data Protection Regulation (GDPR), UK GDPR and other international data protection laws. It works together with our Cookie Policy to fully protect your privacy rights.
2. What Personal Data We Collect
We only collect information you voluntarily submit through our Get A Quote contact form (Contact Form 7). No hidden automatic data collection will be conducted.
2.1 Mandatory information submitted by you
- Full name / Company name
- Email address
- WhatsApp / Mobile phone number
- Inquiry content about plastic granulator, pelletizer and recycling machine requirements
2.2 Automatically collected non-personal technical data
- Device type, browser type, access time, visited pages (anonymous statistical data only)
- IP address (anonymized in Google Analytics, cannot locate specific individual)
We do NOT collect sensitive data such as ID number, address, bank card information, gender, date of birth.
3. Why We Collect Your Data (Legal Basis)
- Performance of pre-contractual measures: To reply to your product quotation, technical parameter consultation, factory visiting arrangement and after-sales service demand;
- Legitimate interest: To count website inquiry volume, optimize product display and improve our customer service system;
- Your explicit consent when you fill out and submit the contact form.
4. How We Use Your Personal Information
We will only use your data for the following purposes and will never abuse it:
- Send quotation, product catalog, machine specifications, price list and customized solution drawings to your email or WhatsApp;
- Follow up your purchasing needs, answer technical questions about plastic recycling equipment;
- Resolve after-sale consultation, shipping and installation related inquiries;
- Count website business inquiry data for internal business statistics;
- Reply to your rights requests such as data deletion, access and correction.
Important Commitment
✅ We WILL NOT sell, rent, trade or transfer your personal information to any third-party marketing companies, advertising agencies or data brokers for commercial profit.
✅ We will not send massive spam emails without your continuous consent.
5. Data Storage Period
- Inquiry form information stored by Flamingo plugin on our website server: reserved for 3 years after the last communication, then automatically cleaned up;
- Email communication records: kept in our business mailbox for 3 years for order traceability;
- Anonymous access statistical data: reserved for 24 months, then fully anonymized.
You can submit a deletion request at any time to clear your record in advance.
6. Third-Party Service Providers We Authorize
We only share necessary data with trusted service providers who sign data protection agreements:
- Hosting server provider: For website file and form data storage;
- WP Mail SMTP email delivery service: For sending your submitted inquiry notification to our business mailbox;
- Google Analytics: Anonymous traffic statistics only, no personal information binding.
All third parties are required to comply with GDPR confidentiality obligations.
7. Your Legal Rights (GDPR Rights)
If you are located in the EU, EEA, United Kingdom or other regions with strict privacy laws, you have the below rights free of charge:
- Right to Access: Request a copy of all your personal data we stored;
- Right to Rectification: Correct wrong name, phone number or email information;
- Right to Erasure (“Right to be Forgotten”): Fully delete all your submitted inquiry records from our system;
- Right to Restrict Processing: Stop us from using your data temporarily;
- Right to Data Portability: Export your information in readable format;
- Right to Object: Refuse our statistical and follow-up marketing use;
- Right to Lodge a Complaint: File a complaint to your local data protection authority if you believe we violate privacy rules.
How to Exercise Your Rights
Send your detailed request via the Contact Us / Get A Quote form on our website, we will respond within 14 working days.
8. Data Security Protection Measures
We adopt multi-layer technical and management methods to protect your data from leakage, loss, illegal access or tampering:
- Website server with regular security patches and firewall protection;
- WordPress backend login password encryption and access permission control;
- Form submission data stored in encrypted database;
- Internal staff access authority limitation; only sales managers can view customer inquiry information.
9. Minors Protection
Our website is oriented to industrial equipment purchasing enterprises and adult business buyers. We will not intentionally collect any personal information from children under 16 years old. If you find we have obtained minor’s data mistakenly, please contact us immediately for deletion.
10. Policy Updates
Purui Plastic Recycling System reserves the right to update this Privacy Policy according to legal regulation changes and business adjustments. The latest version will be published on this page with the update date marked. We will not notify visitors one by one for minor revisions.
11. Contact Us
For any questions, complaints or privacy rights applications about this Privacy Policy and personal data processing, please contact us through the website inquiry form.
